Surgical Partners - Webinar Series

The card surcharge ban is coming. Is your practice ready?

From 1 October 2026, practices can no longer surcharge patients on eftpos, Mastercard or Visa.

With most practices currently passing these fees to patients, managers face three options before the deadline: absorb the merchant costs, adjust patient fees or shift their payment mix.

In this session, Surgical Partners breaks down the RBA ruling - including exempt payment methods like Amex and PayPal - and works through the arithmetic of each strategy. Learn how to model the financial impact, protect practice margins and manage doctor pay calculations in contractor practices before the deadline.

Wed 16 September 2026 · 12:30–1:15pm AEST
Brendan Campbell, Director, Prosperity Health
Brendan Campbell
Director, Prosperity Health
Marcus Wilson, Founder & CEO, Surgical Partners
Marcus Wilson
Founder & CEO, Surgical Partners
Daniel Hamilton, Head of Growth, Surgical Partners
Daniel Hamilton
Head of Growth, Surgical Partners

"I'm here to turn the industry on its head, to completely change the cost base of the way health care is delivered. Let's take a scalpel to the bloated back office functions that tie up medical accounting, and result in doctors wasting time on paperwork."

Marcus Wilson
Founder & CEO, Surgical Partners

What you'll learn

How the surcharge ban changes the way patients pay you from 1 October

In this short session, we'll walk you through exactly what changes and what it means for your bottom line. You will leave with practical steps to manage the transition, protect practice margins and minimise your risk before the deadline. 

How you'll be impacted

Understand your compliance risk, key deadlines and the exact boundaries of the RBA ruling, including exempt payment channels like Amex, Diners Club, PayPal and Buy Now Pay Later.

What your options are

Work through the financial mechanics of your three options: absorbing merchant fees, adjusting patient consult rates or shifting your payment mix to protect practice margins.

Who absorbs the cost

See how non-surcharging flows through contractor practice structures, including who wears the cost and how it alters what the doctor receives.

Our speakers

Brendan Campbell, Director, Prosperity Health

Brendan Campbell

Director, Prosperity Health

Specialising in business advisory, taxation and structuring for medical and healthcare businesses, Brendan works closely with practice owners to improve profitability, navigate change and make informed strategic decisions that support long-term growth. With extensive experience advising healthcare businesses, Brendan provides practical guidance on financial management, business performance and operational challenges facing the sector.

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Marcus Wilson

Founder & CEO

Hear from the practice management platform that now handles the financial administration of more than 7,000 doctors across Australia and New Zealand. It was from inside a global health provider, Marcus built Surgical Partners, tired of wrestling with fragmented billing and reconciliation to close the billing gap.

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Daniel Hamilton

Head of Growth

With over ten years building scalable teams and processes across healthcare and legal SaaS, his hands-on healthcare exposure, paired with his commercial background, puts Dan on the front line with the accountants, bookkeepers and practice owners navigating today's billing and compliance pressures.

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About Surgical Partners

Surgical Partners offers a financial management platform that gives doctors real billings visibility, as well as providing medical practices with financial automation workflows.

The fast-growing med-tech platform integrates practice management systems (PMS) with accounting systems, facilitating digital bank reconciliation and the real-time division of doctors' billings into practice share and doctor share.

 

Upcoming webinars in this series

The surcharge ban and who absorbs the cost

Passing card fees to patients ends on 1 October. Learn how to model the financial impact, compare your three operational choices and protect practice margins before the deadline.

Wed 16 Sep 12:30pm AEST
45 mins

Register Now

Payroll tax and contractor classification

Collection-on-behalf models face ongoing state revenue scrutiny. Co-hosted with specialist accountants, this session covers recent court rulings and delivers a structural review checklist for your practice accountant.

Wed 14 Oct 12:30pm AEST
45 mins

Register Now

Card payments after the ban

Patient surcharges are ending, but card strategies on practice expenses remain valuable. Co-hosted with Lessn, discover how exempt card channels like Amex can extend cash flow and earn reward points.

Wed 4 Nov 12:30pm AEST
1 hour

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Getting paid without the card

When passing on card fees stops, card acceptance eats directly into margins. Co-hosted with Azupay, learn how PayTo and PayID lower processing costs and streamline contractor doctor payouts.

Wed 25 Nov 12:30pm AEST
45 mins

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The reconciliation illusion

Balancing and being accurate are not the same thing. Get a practical December close checklist to catch hidden errors, verify doctor splits and enter the new year with clean books.

Wed 9 Dec 12:30pm AEST
45 mins

Register Now

We’re proud to partner with Med-Tech industry leaders in practice management and accounting. 

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