--- title: Why can't I find a payment match in Xero? description: Sometimes a payment doesn't automatically match when reconciling in Xero. Try out the following fixes first. --- [Skip to content](https://learn.surgicalpartners.com.au/no-payment-match-in-xero#main-content) English Show submenu for translations [Support](https://learn.surgicalpartners.com.au/kb-tickets/new?hsLang=en) ![SP-Logo-White.png\]](https://learn.surgicalpartners.com.au/hs-fs/hubfs/SP-Logo-White.png?height=40&name=SP-Logo-White.png) - [Surgical Partners Blog](https://surgicalpartners-com-au-2526213.hs-sites.com/blog) Open main navigation Close main navigation - [Surgical Partners Blog](https://surgicalpartners-com-au-2526213.hs-sites.com/blog) - English Show submenu for translations - [Support](https://learn.surgicalpartners.com.au/kb-tickets/new) - Contact us Contact us Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://learn.surgicalpartners.com.au/?hsLang=en) 2. [Accounting integration](https://learn.surgicalpartners.com.au/accounting-integration?hsLang=en) 3. [Troubleshooting](https://learn.surgicalpartners.com.au/accounting-integration?hsLang=en#troubleshooting) # Why can't I find a payment match in Xero? ## Sometimes a payment doesn't automatically match when reconciling in Xero. Try out the following fixes first. | ![Clock-01](https://learn.surgicalpartners.com.au/hs-fs/hubfs/Clock-01.png?width=119&name=Clock-01.png) | **Wait it out...** Make sure your payment has been receipted in your Practice Management System, Xero won’t recognise a match till the payment is processed. | | --- | --- | | ![magnify-01-01](https://learn.surgicalpartners.com.au/hs-fs/hubfs/magnify-01-01.png?width=119&name=magnify-01-01.png) | **Find & Match…** Sometimes Xero won’t recognise the match even if it’s been receipted correctly, in these cases you can use the **Find & Match** feature in Xero | | ![list-01](https://learn.surgicalpartners.com.au/hs-fs/hubfs/list-01.png?width=119&name=list-01.png) | **Still no match… GREAT!** Our engine has found a **“[variance](https://learn.surgicalpartners.com.au/no-payment-match-in-xero#variance)”**. This means your Practice Management System hasn’t recorded the same payments as your Bank Account. ***Identify & rectify*** the payment in your Practice Management System. If you can't identify the incorrect payment in your Practice Management System [contact Surgical Partners Support](https://surgicalpartners.com.au/support/). |   **What is a Variance?** A variance is when your Practice Management System transactions **DON’T MATCH** your Bank statement feed in Xero. A variance is a good thing! It means our SP engine is doing its job. Our Transaction Feeds solution is specifically designed to identify these variances. **This tutorial assumes you already have the following knowledge:** - Basic knowledge of your Practice Management System. eg. Best Practice, Pracsoft, Genie Solutions etc... - Xero user knowledge including reconciling and bank statements **If you do not already have these skills, please refer to:** - [Xero Central Learning ](https://central.xero.com/s/learning) - Your Practice Management System’s Online Knowledgebase       - [Onboarding](https://learn.surgicalpartners.com.au/onboarding?hsLang=en#main-content) - [General](https://learn.surgicalpartners.com.au/onboarding?hsLang=en#general) - [Per Practice Management System](https://learn.surgicalpartners.com.au/onboarding?hsLang=en#per-practice-management-system) - [Setup for Success](https://learn.surgicalpartners.com.au/onboarding?hsLang=en#setup-for-success) - [Get Live Support](https://learn.surgicalpartners.com.au/get-live-support?hsLang=en#main-content) - [Live Support](https://learn.surgicalpartners.com.au/get-live-support?hsLang=en#live-support) - [Bank Reconciliation](https://learn.surgicalpartners.com.au/bank-reconciliation?hsLang=en#main-content) - [Matching](https://learn.surgicalpartners.com.au/bank-reconciliation?hsLang=en#matching) - [Unreconcile](https://learn.surgicalpartners.com.au/bank-reconciliation?hsLang=en#unreconcile) - [Automated Doctor Disbursements](https://learn.surgicalpartners.com.au/automated-doctor-disbursements?hsLang=en#main-content) - [Pay Runs](https://learn.surgicalpartners.com.au/automated-doctor-disbursements?hsLang=en#pay-runs) - [Receipting](https://learn.surgicalpartners.com.au/receipting?hsLang=en#main-content) - [Pracsoft](https://learn.surgicalpartners.com.au/receipting?hsLang=en#pracsoft) - [Best Practice](https://learn.surgicalpartners.com.au/receipting?hsLang=en#best-practice) - [Genie Solutions](https://learn.surgicalpartners.com.au/receipting?hsLang=en#genie-solutions) - [Accounting integration](https://learn.surgicalpartners.com.au/accounting-integration?hsLang=en#main-content) - [Setup](https://learn.surgicalpartners.com.au/accounting-integration?hsLang=en#setup) - [Troubleshooting](https://learn.surgicalpartners.com.au/accounting-integration?hsLang=en#troubleshooting) - [SP PracticeHub](https://learn.surgicalpartners.com.au/sp-practicehub?hsLang=en#main-content) - [Getting to know the SP PracticeHub](https://learn.surgicalpartners.com.au/sp-practicehub?hsLang=en#getting-to-know-the-sp-practicehub) - [Configuring your custom settings](https://learn.surgicalpartners.com.au/sp-practicehub?hsLang=en#configuring-your-custom-settings) - [Setting up a doctor in your practice](https://learn.surgicalpartners.com.au/sp-practicehub?hsLang=en#setting-up-a-doctor-in-your-practice) - [Pay Run Management](https://learn.surgicalpartners.com.au/sp-practicehub?hsLang=en#pay-run-management) - [SP DoctorHub](https://learn.surgicalpartners.com.au/sp-doctorhub?hsLang=en#main-content) - [Set up](https://learn.surgicalpartners.com.au/sp-doctorhub?hsLang=en#set-up) - [Features](https://learn.surgicalpartners.com.au/sp-doctorhub?hsLang=en#features) - [Release Notes](https://learn.surgicalpartners.com.au/release-notes?hsLang=en) - [Viper Learning](https://learn.surgicalpartners.com.au/viper-learning?hsLang=en) - [Doctor Wallet](https://learn.surgicalpartners.com.au/doctor-wallet?hsLang=en) - [Surgical Partners Blog](https://surgicalpartners-com-au-2526213.hs-sites.com/blog) [![SP-Logo-web\_Artboard-4-300x145.png](https://learn.surgicalpartners.com.au/hs-fs/hubfs/Surgical_Partners_October2016_Theme/SP-Logo-web_Artboard-4-300x145.png?width=300&height=145&name=SP-Logo-web_Artboard-4-300x145.png "SP-Logo-web_Artboard-4-300x145.png")](http://www.surgicalpartners.com.au) Surgical Partners Help Center Copyright © 2026, Surgical Partners