- What’s New in the Upgraded SP Enterprise Platform?
The upgraded SP Enterprise Platform introduces a more intuitive interface, enhanced reporting capabilities, improved fee run processing, and better integration with third-party systems like Halo Connect. It also includes new document formats and additional support features to streamline practice operations. - How do I get my login credentials for the new SP platform?
All users will receive a link to the new platform along with a temporary password. You will need to set up 2-step authentication again for the upgraded version. - When is my practice getting upgraded to the new SP platform?
Surgical Partners will notify your practice via email regarding the upgrade schedule. We will also confirm the fee period start date on the new platform. - How to get the HALO Connection for the new SP platform?
Enabling Surgical Partners integration via Halo Connect is simple. Please refer to the provided link for step-by-step instructions.
Halo (BP) Integration Guide - What additional details will be needed for upgrading to the new SP version?
Surgical Partners will request the following details via email before migration:
Practice Details: Legal Entity Name, ABN, Address, and Operating Bank Account.
Practitioner Details: Legal Entity Name, ABN, Address, and Bank Account.
BP Report: BP User Details report in Excel format from the Reports section in BP.
- How to close the fee run in the new Surgical Partners?
Please refer to the knowledge base document for detailed steps on closing a fee run in the upgraded platform.
How To Close a Fee Run in New Surgical Partners Platform.
- PROs (Practice Revenue Override items)
PRO items will now be represented as a 100% service fee charge, as their removal from the Practitioner’s invoicing to the patient represents a chargeable recovery by the practice. Although sometimes billed under the provider's account, usually by accident, the 100% service fee enables their full compliant recovery from the provider. Note that these 100% service fees will be transparent in the reporting provided to the provider, thereby ensuring accurate and consistent totals to those available in their account reports from your Practice Management System (PMS). Like any service fee charge, these service fees do attract GST, which can be claimed by the provider when submitting their Business Activity Statements. The statements provided to the Provider accurately reflect this recovery.
- Where can I access previous statements (Invoices/Statements/Quarterly and Annual summaries) and how far back?
Surgical Partners will provide access to documents from the past 5 years via a downloadable option on the platform.
- How do we get trained on the new version of Surgical Partners?
The Surgical Partners team will conduct a Fee Run Closure Workshop with your practice during the first live fee run after migration.
- What documents are available in the new SP platform?
Upon successful fee run closure, the relevant documents are generated
|
Previous Version |
New Upgraded Version |
|
Invoice |
Invoice |
|
Statements |
Activity Summary |
|
Quarterly & Annual Summaries |
Quarterly & Annual Summaries |
|
N/A |
Monthly Statements (New) |
- How does the new Activity Summary look?
The new Activity Summary provides a clearer breakdown of transactions, distributions, and adjustments. It replaces the previous "Statement" format with a more detailed and user-friendly layout. (Click below for sample Activity Summary.)
- Are there any changes to the Doctor Hub App?
Doctor Hub App’s will be replaced by Doctor Wallet.
Doctor Wallet is a specialized financial and credential management app designed for medical professionals, particularly those working across multiple practices. You can find more information on that here:
https://www.doctorwallet.com.au
- Are there any changes to support from Surgical Partners?
Support remains unchanged. You can reach us via:
Phone: 1300 911 672Email: support@surgicalpartners.com.au
Website: Option to lodge a support request directly